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SLA Analytics Dashboard

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Overview

The SLA Analytics Dashboard helps organizations measure how efficiently vulnerabilities are being remediated according to defined Service Level Agreements (SLAs).
It tracks every vulnerability ticket’s progress, breach status, and compliance percentage across users, teams, and severity levels — ensuring that no SLA breach goes unnoticed.

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Value

SLA Analytics empowers security and engineering leaders to:
  • Monitor remediation timelines for every severity category.
  • Detect SLA breaches early and prioritize critical fixes.
  • Measure team performance and compliance across departments.
  • Generate executive-ready reports for audit and governance.
  • Optimize resources by focusing on teams or assets lagging behind.

Compliance Visibility

Gain full visibility into SLA adherence across vulnerabilities and teams.

Automated Metrics

Track total tickets, breached SLAs, compliant issues, and pending risks in real-time.

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Setting up SLA

SLA Settings Configuration
Configuring your SLAs ensures that vulnerabilities are automatically tracked against organizational timelines.
1

Navigate to SLA → Settings

Go to the Settings tab within the SLA Analytics module.
2

Define SLA Durations

Set the number of days allowed for each severity level — Critical, High, Medium, and Low.
3

Adjust Weekend Configuration

Include or exclude Fridays, Saturdays, or Sundays in SLA calculations based on your work week.
4

Add Holiday Exceptions

Optionally, import your organization’s holiday calendar (iCal) to exclude those days from SLA timers.
5

Save Configuration

Click Save SLA Configuration — all existing and new vulnerabilities will follow the new SLA policy.

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Violations

SLA Violations List
The Violations tab lists all vulnerabilities that have breached or are at risk of breaching their SLA.
Each row shows severity, breach date, time overdue, and the assigned owner.

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Features:

  • Filter by severity, owner, or team.
  • Track time overdue and breach date for each issue.
  • Identify critical delays that impact compliance metrics.
  • Assign or reassign owners directly to expedite resolution.

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Leaderboard

SLA Leaderboard Table
The Leaderboard ranks users or teams based on SLA performance, giving clear insight into compliance and ownership quality.

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Metrics Displayed:

  • Total Vulnerabilities: Count of assigned tickets.
  • Breached: Number of issues past their SLA deadline.
  • At Risk: Vulnerabilities close to SLA violation.
  • Total Violations: Combined SLA breaches and risk count.
  • Compliance %: Percentage of issues resolved within SLA timelines.

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Exporting CSV Report

Exported SLA Analytics Report
Export detailed SLA performance data for executive review or compliance audits.
1

Open the SLA Dashboard

Navigate to the SLA → Dashboard section.
2

Click Export Report

Use the Export Report button to download a structured Excel or CSV file.
3

Review Metrics

The exported file includes:
  • SLA Overview by Percentage
  • Breakdown by Severity
  • Team-wise and Department-level compliance
  • Breached and Resolved ticket counts

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Weekly Reports

The Weekly Reports section allows teams to automatically send SLA compliance summaries to stakeholders on a recurring schedule.
These reports provide a consistent snapshot of remediation performance without manual effort.
Weekly SLA Reports configuration screen

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What Weekly Reports Include

Weekly SLA reports summarize key remediation metrics such as:
  • Total vulnerabilities tracked during the period
  • SLA compliance percentage
  • Breached and at-risk vulnerabilities
  • Severity-wise breakdown
  • Overall remediation trend
These reports are ideal for management updates, compliance tracking, and operational reviews.

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Configure Weekly Reports

You can customize when and to whom the SLA reports are sent. Configuration options include:
  • Recipients — One or more email addresses to receive the report
  • Frequency — Weekly scheduling
  • Weekday — Choose the day the report is delivered
  • Time — Set the delivery time based on your timezone
Once saved, Snapsec automatically sends reports based on the defined schedule.

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Send Report Now

In addition to automated delivery, teams can manually trigger a report at any time using the Send Now button.
Send Now confirmation modal for SLA weekly report
This is useful when:
  • Immediate updates are required
  • Leadership requests an on-demand SLA snapshot
  • SLA configuration changes need instant validation

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Why Weekly Reports Matter

Weekly SLA reports help organizations:
  • Maintain continuous visibility into remediation performance
  • Proactively identify SLA risks before escalation
  • Reduce manual reporting overhead
  • Keep stakeholders aligned with security progress
They ensure SLA accountability becomes a routine operational signal, not a reactive audit exercise.

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