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SLA dashboard with compliance metrics, charts, and breakdown

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Overview

SLA Analytics provides a real-time view of how effectively your organization is resolving vulnerabilities within defined timelines. It transforms SLA tracking from a passive metric into an active operational system — helping teams identify breaches, enforce accountability, and continuously improve remediation performance. You can monitor:
  • SLA compliance across all vulnerabilities
  • Breached and at-risk issues
  • Team and owner performance
  • Severity-based remediation trends
Every vulnerability is continuously tracked against SLA deadlines — ensuring zero blind spots in remediation timelines.

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SLA Dashboard

The Dashboard gives a high-level snapshot of SLA performance across your organization.
SLA dashboard summary metrics and export option

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Key Metrics

  • Total Tickets — All tracked vulnerabilities
  • Total Breached — Issues that exceeded SLA timelines
  • Total Compliant — Resolved within SLA
  • Unassigned — Vulnerabilities without ownership
  • At Risk — Close to breaching SLA

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Visual Insights

  • SLA Compliance Overview
    • % of compliant vs breached vulnerabilities
  • Violations by Severity
    • Identify which severity levels are failing SLAs
  • Violations by Department
    • Understand which teams are lagging
  • Business Unit Breakdown
    • Track SLA performance across organizational units
The dashboard refreshes automatically, ensuring decisions are always based on current data.

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SLA Violations

SLA violations table with filters and controls
The Violations view is your execution layer — where teams actively track and resolve SLA breaches.

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What You See

  • Vulnerability title and source
  • Severity and current state
  • Assigned owner
  • Time overdue (in days)

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Powerful Controls

  • Advanced Filters
    • Filter by severity, violation type, state, owner, team, department, and more
  • Column Customization
    • Toggle visible columns for tailored workflows
  • CSV Export
    • Download filtered data for reporting or audits
Column toggle and export CSV in SLA violations
Focus instantly on critical SLA breaches using filters — no need to scan large datasets manually.

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SLA Leaderboard

SLA leaderboard showing compliance per user
The Leaderboard provides visibility into ownership and accountability.

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Metrics Tracked

  • Total Vulnerabilities
  • Breached
  • At Risk
  • Compliant
  • Compliance %
This allows organizations to:
  • Identify high-performing teams
  • Detect bottlenecks in remediation
  • Drive accountability across owners
Turn SLA compliance into a measurable performance metric across teams.

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SLA Configuration

SLA configuration settings for severity and weekends
Define how SLA timelines are calculated across your organization.

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Configuration Options

  • Severity-Based Timelines
    • Set resolution deadlines for Critical, High, Medium, and Low
  • Weekend Inclusion
    • Include or exclude specific days in SLA calculations
  • Holiday Exceptions
    • Import iCal calendars to exclude non-working days
Once configured, SLA tracking is automatically applied to all vulnerabilities.

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Weekly Reports

Weekly SLA report scheduling and recipients configuration
Automate SLA reporting for stakeholders with scheduled summaries.

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Features

  • Recipient Management
    • Add multiple stakeholders
  • Flexible Scheduling
    • Weekly frequency, day, and time selection
  • Manual Trigger
    • Use Send Now for instant reporting

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What Reports Include

  • SLA compliance percentage
  • Breached and at-risk vulnerabilities
  • Severity breakdown
  • Overall remediation performance
Keep leadership aligned with automated, consistent SLA reporting — no manual effort required.

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Exporting Reports

You can export SLA insights at any time for audits or executive reporting.
1

Open SLA Dashboard

Navigate to the SLA Dashboard section.
2

Click Export Report

Use the Export Report button to download structured data.
3

Analyze Data

Use exported data for compliance audits, leadership updates, or internal tracking.
Exported reports include organization-wide SLA metrics, breakdowns, and performance indicators.

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Why SLA Analytics Matters

SLA Analytics helps organizations:
  • Prevent SLA breaches before they happen
  • Improve remediation speed and efficiency
  • Align security and engineering teams
  • Provide audit-ready compliance visibility
  • Eliminate manual tracking and reporting
It turns vulnerability management into a measurable, enforceable process.

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Explore Live Demo

Explore Snapsec Live — No Signup Needed

Experience real-time SLA tracking, violation management, and automated reporting — all in one unified platform.