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Documentation Index

Fetch the complete documentation index at: https://docs.snapsec.co/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Tickets provide a centralized workflow to track, assign, and remediate security exposures identified by Risk Signals. Each exposure can be converted into an actionable ticket, enabling teams to move from detection to resolution efficiently.
Tickets Overview

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Ticket Details

Each ticket provides deep context required for investigation and remediation.
Ticket Details

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Includes

  • Summary of the issue
  • Impact description
  • Asset details (IP, domain, subdomain)
  • Port, service, and protocol information
  • Discovery metadata

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Report Panel & Actions

The right-side panel provides quick insights and actions.
Report Panel

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Capabilities

  • View CVSS score and vector
  • Assign ownership
  • Update ticket state
  • Download report
  • Copy or share findings

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Comments & Collaboration

Teams can collaborate directly within tickets.
Comments Panel
  • Add comments and mentions
  • Create blockers
  • Track discussion history

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Attachments

Add supporting evidence or documentation directly to tickets.
Attachments
  • Drag & drop files
  • Upload screenshots or logs
  • Maintain investigation artifacts

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Actions & Integrations

Tickets integrate directly with remediation workflows.
Send to VM
  • Send to VM (Vulnerability Management tools)
  • Create or link external tickets
  • Sync remediation status

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Export & Sync

Manage exposure data at scale.
Export
  • Export exposure data
  • Sync to VM systems
  • Maintain reporting consistency

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Exposure Timeline

Track how exposures evolve over time.
Exposure Timeline
  • View historical changes
  • Track remediation progress
  • Identify recurring issues

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Workflow Example

  1. Exposure is detected via Risk Signals
  2. A ticket is created automatically or manually
  3. Security team reviews details and assigns ownership
  4. Actions are taken (fix, mitigate, or escalate)
  5. Ticket is synced with VM or external systems
  6. Status is updated and validated

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Benefits

✅ Centralized remediation workflow
✅ Seamless collaboration across teams
✅ Integrated VM and ticketing actions
✅ Full visibility into exposure lifecycle
✅ Audit-ready tracking and documentation

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From Detection to Resolution

Detection → Ticketing → Assignment → Action → Validation Tickets ensure every identified risk is tracked, owned, and resolved.

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