Why Automated SLA Enforcement Matters
Most organizations track SLAs manually — spreadsheets, emails, reminders, or ticket tags.This leads to:
- Missed deadlines
- No visibility into aging issues
- Lack of accountability
- High-risk vulnerabilities staying open
- Difficulty proving compliance
Apply severity-based SLAs across business units automatically
Detect SLA breaches instantly with alerts and dashboards
Assign accountability per team, owner, and department
Provide leadership with SLA compliance metrics in real time
How Snapsec Enforces SLAs
1
Define SLA Policies Once
Set SLA timelines per severity — Critical, High, Medium, Low — and apply them across all assessments and departments.
2
Auto-Apply SLA Timers
Every new vulnerability is instantly assigned an SLA deadline based on its severity and business unit rules.
3
Track SLA Progress in Real Time
Live dashboards show total tickets, compliant issues, breaches, and at-risk vulnerabilities.
4
Notify Teams Before They Breach
Alerts warn owners and teams ahead of approaching deadlines.
5
Highlight Breaches Automatically
SLA violations are visually flagged and escalated for fast remediation.
What Problems This Solves
Missed Deadlines
Enable automated timers — no more manual SLA tracking.
Lack of Accountability
Every breach is tied to a specific team, owner, and department.
Compliance Challenges
Provide auditors with provable SLA adherence metrics.
Key Benefits for Your Security Team
No Manual Tracking
SLAs are calculated, applied, and updated automatically.
Predict & Prevent Breaches
See which vulnerabilities are about to breach and take action early.
Real-Time SLA Visibility
Dashboards show SLA compliance across teams and severities.
Department-Level Accountability
Quickly identify which business units fall behind and where resources are needed.
Example SLA Enforcement Scenarios
A Critical vulnerability nearing its SLA deadline triggers automated alerts for the owner and department head.
A team with repeated breaches gets flagged in the SLA leaderboard for escalation.
A long-ignored Medium vulnerability is highlighted as at-risk and reassigned automatically.
All unassigned vulnerabilities appear in an SLA dashboard for immediate routing.
What Happens After an SLA Breach
1
Flag the Breach
The vulnerability is marked as breached with visible indicators across dashboards.
2
Escalate Automatically
Notifications are sent to team leads, managers, and security owners.
3
Reprioritize the Ticket
Breached vulnerabilities are sorted to top of queue for immediate action.
4
Trigger Retesting After Fix
Once resolved, Snapsec initiates automated or manual retesting to validate remediation.
5
Record for Compliance Reports
Every breach is logged for audit-ready reporting and leadership insights.
Next Steps
Explore Full VM Capabilities
Learn how Snapsec VM automates remediation workflows and strengthens compliance across teams.