> ## Documentation Index
> Fetch the complete documentation index at: https://docs.snapsec.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Contact

> Enterprise support channels, SLA tiers, security disclosure, and customer success.

We are committed to providing world-class enterprise support to ensure your security program succeeds.

***

## Support Channels

* **Email Support**: `support@snapsec.co`
* **Dedicated Enterprise Slack / Teams Connect**: Available for Enterprise tier customers.
* **Customer Portal**: `https://support.snapsec.co`
* **Security Vulnerability Reporting**: `security@snapsec.co`

***

## Support Response SLAs

| Ticket Severity | Enterprise Priority Support | Standard Support |
| :- | :- | :- |
| **Urgent (System Outage)** | 1 Hour (24x7x365) | 4 Business Hours |
| **High (Degraded Performance)** | 2 Hours (24x7) | 8 Business Hours |
| **Normal (General Inquiry)** | 8 Business Hours | 24 Business Hours |
| **Low (Feature Request)** | 2 Business Days | 5 Business Days |


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