> ## Documentation Index > Fetch the complete documentation index at: https://docs.snapsec.co/llms.txt > Use this file to discover all available pages before exploring further. # SLA Analytics > Track, enforce, and optimize vulnerability remediation timelines with real-time SLA visibility, violations tracking, and automated reporting. SLA dashboard with compliance metrics, charts, and breakdown ## Overview **SLA Analytics** provides a real-time view of how effectively your organization is resolving vulnerabilities within defined timelines. It transforms SLA tracking from a passive metric into an **active operational system** — helping teams identify breaches, enforce accountability, and continuously improve remediation performance. You can monitor: * SLA compliance across all vulnerabilities * Breached and at-risk issues * Team and owner performance * Severity-based remediation trends Every vulnerability is continuously tracked against SLA deadlines — ensuring zero blind spots in remediation timelines. *** ## SLA Dashboard The **Dashboard** gives a high-level snapshot of SLA performance across your organization. SLA dashboard summary metrics and export option ### Key Metrics * **Total Tickets** — All tracked vulnerabilities * **Total Breached** — Issues that exceeded SLA timelines * **Total Compliant** — Resolved within SLA * **Unassigned** — Vulnerabilities without ownership * **At Risk** — Close to breaching SLA *** ### Visual Insights * **SLA Compliance Overview** * % of compliant vs breached vulnerabilities * **Violations by Severity** * Identify which severity levels are failing SLAs * **Violations by Department** * Understand which teams are lagging * **Business Unit Breakdown** * Track SLA performance across organizational units The dashboard refreshes automatically, ensuring decisions are always based on current data. *** ## SLA Violations SLA violations table with filters and controls The **Violations** view is your **execution layer** — where teams actively track and resolve SLA breaches. ### What You See * Vulnerability title and source * Severity and current state * Assigned owner * Time overdue (in days) *** ### Powerful Controls * **Advanced Filters** * Filter by severity, violation type, state, owner, team, department, and more * **Column Customization** * Toggle visible columns for tailored workflows * **CSV Export** * Download filtered data for reporting or audits Column toggle and export CSV in SLA violations Focus instantly on critical SLA breaches using filters — no need to scan large datasets manually. *** ## SLA Leaderboard SLA leaderboard showing compliance per user The **Leaderboard** provides visibility into **ownership and accountability**. ### Metrics Tracked * **Total Vulnerabilities** * **Breached** * **At Risk** * **Compliant** * **Compliance %** This allows organizations to: * Identify high-performing teams * Detect bottlenecks in remediation * Drive accountability across owners Turn SLA compliance into a measurable performance metric across teams. *** ## SLA Configuration SLA configuration settings for severity and weekends Define how SLA timelines are calculated across your organization. ### Configuration Options * **Severity-Based Timelines** * Set resolution deadlines for Critical, High, Medium, and Low * **Weekend Inclusion** * Include or exclude specific days in SLA calculations * **Holiday Exceptions** * Import iCal calendars to exclude non-working days Once configured, SLA tracking is automatically applied to all vulnerabilities. *** ## Weekly Reports Weekly SLA report scheduling and recipients configuration Automate SLA reporting for stakeholders with scheduled summaries. ### Features * **Recipient Management** * Add multiple stakeholders * **Flexible Scheduling** * Weekly frequency, day, and time selection * **Manual Trigger** * Use **Send Now** for instant reporting *** ### What Reports Include * SLA compliance percentage * Breached and at-risk vulnerabilities * Severity breakdown * Overall remediation performance Keep leadership aligned with automated, consistent SLA reporting — no manual effort required. *** ## Exporting Reports You can export SLA insights at any time for audits or executive reporting. Navigate to the SLA Dashboard section. Use the **Export Report** button to download structured data. Use exported data for compliance audits, leadership updates, or internal tracking. Exported reports include organization-wide SLA metrics, breakdowns, and performance indicators. *** ## Why SLA Analytics Matters SLA Analytics helps organizations: * Prevent SLA breaches before they happen * Improve remediation speed and efficiency * Align security and engineering teams * Provide audit-ready compliance visibility * Eliminate manual tracking and reporting It turns vulnerability management into a **measurable, enforceable process**. *** ## Explore Live Demo Experience real-time SLA tracking, violation management, and automated reporting — all in one unified platform.