> ## Documentation Index
> Fetch the complete documentation index at: https://docs.snapsec.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> Track, manage, and remediate security exposures through a centralized ticketing workflow integrated with attack surface intelligence.

## Overview

**Tickets** provide a centralized workflow to **track, assign, and remediate security exposures** identified by Risk Signals.

Each exposure can be converted into an actionable ticket, enabling teams to move from detection to resolution efficiently.

<Frame caption="Tickets view showing all exposures with severity, state, and actions">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/tickets.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=acf9430c10637dbb2df3168ab44dd4f7" alt="Tickets Overview" width="1896" height="917" data-path="images/asm/tickets.png" />
</Frame>

***

## Ticket Details

Each ticket provides deep context required for investigation and remediation.

<Frame caption="Detailed ticket view including summary, impact, and asset metadata">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/view-ticket.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=9b1948add72ce960a47db22004e4e935" alt="Ticket Details" width="1638" height="851" data-path="images/asm/view-ticket.png" />
</Frame>

### Includes

* Summary of the issue
* Impact description
* Asset details (IP, domain, subdomain)
* Port, service, and protocol information
* Discovery metadata

***

## Report Panel & Actions

The right-side panel provides quick insights and actions.

<Frame caption="Report details panel with severity, CVSS, ownership, and actions">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/download-report.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=69c390ca58c00b2fa1f936317aadfe68" alt="Report Panel" width="1660" height="491" data-path="images/asm/download-report.png" />
</Frame>

### Capabilities

* View CVSS score and vector
* Assign ownership
* Update ticket state
* Download report
* Copy or share findings

***

## Comments & Collaboration

Teams can collaborate directly within tickets.

<Frame caption="Comment and blocker panel for collaboration">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/comments.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=471f5950eaad559b92fd1b7eeeab8f3b" alt="Comments Panel" width="1286" height="326" data-path="images/asm/comments.png" />
</Frame>

* Add comments and mentions
* Create blockers
* Track discussion history

***

## Attachments

Add supporting evidence or documentation directly to tickets.

<Frame caption="Attachment upload interface">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/attachments.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=18c4eb15448cf7a870247311f0f4cbf5" alt="Attachments" width="422" height="365" data-path="images/asm/attachments.png" />
</Frame>

* Drag & drop files
* Upload screenshots or logs
* Maintain investigation artifacts

***

## Actions & Integrations

Tickets integrate directly with remediation workflows.

<Frame caption="Send exposures to vulnerability management systems">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/send-vm.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=e09f77b1d0cd8903f1b39a946520447f" alt="Send to VM" width="1627" height="702" data-path="images/asm/send-vm.png" />
</Frame>

* Send to VM (Vulnerability Management tools)
* Create or link external tickets
* Sync remediation status

***

## Export & Sync

Manage exposure data at scale.

<Frame caption="Export and sync actions from exposure view">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/export-sync.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=4ec4ca420614c3944113858336c1b860" alt="Export" width="1611" height="698" data-path="images/asm/export-sync.png" />
</Frame>

* Export exposure data
* Sync to VM systems
* Maintain reporting consistency

***

## Exposure Timeline

Track how exposures evolve over time.

<Frame caption="Exposure timeline showing historical activity">
  <img src="https://mintcdn.com/snapsec-23724fa2/BmxM1Sr4lF_uK-bC/images/asm/exposure-timeline.png?fit=max&auto=format&n=BmxM1Sr4lF_uK-bC&q=85&s=a8423cc583f10e712c17717faf31d51f" alt="Exposure Timeline" width="1647" height="915" data-path="images/asm/exposure-timeline.png" />
</Frame>

* View historical changes
* Track remediation progress
* Identify recurring issues

***

## Workflow Example

1. Exposure is detected via Risk Signals
2. A ticket is created automatically or manually
3. Security team reviews details and assigns ownership
4. Actions are taken (fix, mitigate, or escalate)
5. Ticket is synced with VM or external systems
6. Status is updated and validated

***

## Benefits

✅ Centralized remediation workflow\
✅ Seamless collaboration across teams\
✅ Integrated VM and ticketing actions\
✅ Full visibility into exposure lifecycle\
✅ Audit-ready tracking and documentation

***

## From Detection to Resolution

**Detection → Ticketing → Assignment → Action → Validation**

Tickets ensure every identified risk is **tracked, owned, and resolved**.

***

## Explore Live Demo

<Card title="Explore ASM Live — No Signup Needed" icon="wand-magic-sparkles" href="https://suite.snapsec.co/demo">
  Instantly explore how Snapsec Attack Surface Management (ASM) detects exposures, correlates signals, and enables real-time security decisions — all in one unified platform.
</Card>